For a long time, digital video game purchases fell short of one of the basic expectations of physical copies: the ability to get a refund if you change your mind about the purchase.
Thankfully, that is slowly changing. Valve and Sony have been offering digital refunds through Steam and PlayStation Store purchases for quite some time, and Microsoft has followed suit.
The company offers refunds for digital copies of Xbox One and Windows 10 games and apps purchased through the Microsoft Store, but it’s not clear how players should get their refunds and other refunds. criteria to be eligible to receive the money.
Don’t worry, because here we break down all you need to know about getting a refund from the Microsoft Store, on Xbox One or Windows 10 PC.
Which games are eligible for a refund?
Microsoft’s cashback system applies to games and apps for Xbox One or Windows 10, but only if they were purchased through the digital Microsoft Store – you can’t buy games from another retailer and try and get a refund from Microsoft, no surprise.
But even if you buy your game from the Microsoft Store, it’s worth noting that you can’t just get a refund for any purchase you make – there are some requirements you must meet.
Most importantly, you can only request a refund if you have a good reason to ask for a good reason – you accidentally bought the wrong thing, the game you bought didn’t work, someone else bought it with your account, there is an error with your bill or just if you want to cancel your previous order. You may need to speak to a customer service representative to explain or demonstrate the situation, and you can’t just ask for a refund because you’ve decided that you don’t enjoy a game as much as expected.
Games and apps are only eligible for a refund within 14 days of purchase, and only if you’ve played less than 2 hours across all accounts – you can’t indulge 40 hours in a single entry big shoulders and then try and get your money back!
Downloadable content, season tickets, and add-ons are also not eligible for refunds, just the base games.
Finally, you’ll have to wait at least a day after the game’s release date before claiming a refund, and you’ll have to download and launch the game at least once – they want to make sure you’ve actually tried it out before. .
Most of those restrictions are in place to help prevent abuse of the system. That probably means it’s best not to think of this as an easy way to get a two-hour demo of any game you want to try.
How do you get a refund from the Microsoft Store?
Thankfully, the process for requesting a refund from the Microsoft Store is relatively straightforward – for digital purchases, anyway.
Just go straight to Xbox Refund Claims Solution (hot name, we know) and go through the checklist, making sure you’re signed in to your Microsoft account and have your application number ready. related order.
You may be able to get a refund immediately, but Microsoft will most likely want to verify the reason for the refund, and in these cases you should contact a Microsoft representative within 72 hours of submitting your application.
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