There are many benefits to signing up for Amazon Prime, and thousands of new customers sign up to take advantage of events like Prime Day, which runs from June 21 to 22 this year.
Among other things, Amazon Prime offers free shipping, but if you forget to cancel before the trial period ends, you’ll be charged £7.99 / US$12.99 per month. Here’s what to do if you want to cancel your Prime subscription or just keep Prime Video.
How to cancel Prime on mobile
Open the Amazon Shopping app and click the hamburger menu icon in the bottom right. Click Your account afterward Main Membership.
Next, click Manage memberships And after that End of membership. Amazon will try to entice you to stay, but scroll to the bottom of the page.
At the bottom of the page, click the option I don’t want my benefitwill confirm the cancellation.
How to cancel Prime on desktop
Sign in to Amazon and Hover Accounts & Lists and click Your account.
Click on ‘Prime – View benefits and payment settings‘
Click Manage memberships.
Click End of membership
- Amazon will try to tempt you to continue as a member, but if you’re sure you want to cancel, click ‘I don’t want my benefits’ at the bottom, center of the page.
If you paid for Prime but didn’t use any of its benefits, you can request a refund.
How to check if you are subscribed to Amazon Prime
You might think you haven’t signed up for Prime, but Amazon’s approach means it may have crossed your mind. A lot of unwitting Amazon Prime customers have complained that they didn’t know they were subscribed and were charged.
First, check your credit card or bank statement to see if Amazon charged you $79 / $119 for an annual Prime membership or $7.99 / $12.99 per month (if you signed up for a monthly plan).
You can also check if you have an Amazon Prime account by logging into your Account on the Amazon website. Click on your Prime manager settings as above. The next page will tell you whether you’ve signed up for the service. If so, you can cancel your membership there and then.
When you sign up for Amazon Prime, your membership automatically renews each year. You can turn off this automatic renewal at any time – even during the free trial period.
How to change your Amazon Prime membership to Prime Video
You can also cancel Prime and continue with Prime Video.
Previously, Amazon would let you adjust this directly in your Prime Membership management settings (as shown below), but now the only way is to cancel your Prime account and then then subscribing to Prime Video separately costs £5.99 / $8.99 per month.
To subscribe to Prime Video alone, go to the Prime Subscriptions page and click ‘See more plans’ under the ‘Start your 30-day free trial’ button.
Select Prime Video from the options to continue.
How to Get Cashback on Amazon Prime
Premium members who haven’t ordered Amazon Prime are eligible for a full refund. When you cancel your paid Prime membership, you may automatically receive a refund.
You can also apply for a refund by visiting: amazon.co.uk/gp/help/customer/contact-us (US link here) and making your request by phone, email or online chat.
We also have a handy guide on how to cancel your phone contract that you might like.
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