How does roaming work on EE?

If you’re planning a vacation abroad but want to use your smartphone while traveling, the worry is that you’ll come home with a nasty bill. However, this is not necessary, thanks to the way roaming fees have changed in recent years.

We look at how this works for customers who plan with EE.

What is Roaming?

Roaming, anyway in this context, is when you use your phone outside of the country you live in, but still on your normal mobile carrier’s network i.e. O2, Vodafone, Three, EE or their international partners. Traditionally, this can be very expensive, so frequent travelers can invest in a spare handset dedicated to those regions and local vendors.

Today, most smartphones can work anywhere, and costs have been cut thanks to the new law, depending on where you’re traveling.

Set up roaming on EE

Customers on a PAYG plan or a monthly plan can use roaming on their handset. Simply text ROAMING PASS arrive 150 and you will receive a confirmation message that you are ready to use or instructions on how to set up the free service.

How does roaming work for EE customers?

In the EU

While the UK is technically no longer in the EU, the fees will work differently depending on when your plan started.

If your monthly payment plan starting before July 7, 2021you are then free to use your usual monthly allocation of minutes, messages and data anywhere in the European Union at no additional cost.

This is reinforced by the fact that some non-EU countries are also allowed in the free roaming area; including Switzerland and Norway.

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How does roaming work on ee

The EE website says the following;

“Customers can bring their UK allowances to Austria, the Azores, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana , Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland , Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Ba Lan, Portugal, Reunion Islands, Romania, San Marino, Saint Martin (French), Saint Barthelemy, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City (Italy)”

Turkey and Andorra are still outside the free roaming area, so if either of those are your intended destinations, you might want to invest in a Pay-on-Arrival SIM or use a tethered connection. Free local WiFi for calling. home and stay in touch.

Read our How to make free calls in the UK and abroad for more details.

EE provides usage warnings, which will ensure that you don’t exceed your prescribed amount. The EE data usage limit in the European Union is 15GB, so even if your plan goes over that number, you’ll be capped at 15GB.

It is possible to continue to exceed this amount, but fees may be prohibited if you do so. Calls within the European Union cost 50p per minute, while outside numbers will set you back £1.20 per minute, but you can still get them from anywhere for free.

Messages to numbers in the European Union are charged 15p per message or 50p for numbers outside the Union. Data usage requires the purchase of an additional Overseas Transit Card.

However, if you have already started (or upgraded) your phone plan on or after July 7, 2021, you will then be charged a daily £2 fee to use your phone within the European roaming area. These charges were originally scheduled to go into effect in January 2022, but were delayed until March 3, 2022.

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If you want to avoid this fee you can purchase a Roam Abroad pass before you leave the UK, which can be added with SMS ROAMING PASS send 150or by logging into your EE account and adding it as a Smart Benefit, if you already include this in your phone plan.

The Roam Abroad card will entitle you to minutes, texts and data allowances in your plan for £10 per month, which will be charged to your monthly bill. This can be canceled at any time.

Outside the EU

If you have a 4GEE Max plan that you signed up for after May 10, 2017, you can also use your monthly data, text and call allowance in Australia, New Zealand, Canada, Mexico and the United States. Ky.

If not, again, you can get a Roam Abroad pass, which also covers the five countries listed above.

If you don’t have these, then you will have to pay for your data. 500MB a day will cost you £4.80 in Canada and the US, £6 a day in countries like Australia, China, India and Turkey, and £6 a day for 150MB in a range of countries countries in South America, Asia and Africa.

To help work out any potential costs you’ll add while away, EE offers a roaming cost calculator that we highly recommend.

It’s also a good idea to call EE before you leave, to discuss any questions you may have and to see if there are deals available to travelers.

The roaming page on EE is a useful resource, as it also has a live chat option or you can ring 150 from your monthly pay phone for free, although PAYG costs 25p per minute.

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Stick to your plan and you’ll have a nice break, be able to stay in touch and not have to worry about what next month’s bills will be.

If you also have a phone on the Three network, here’s our guide to Three’s roaming policy.

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